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ABOUT THIS BOOK
Hotel Front Office Management
£164.99

HOTEL FRONT OFFICE MANAGEMENT

HARDBACK BY BARDI, JAMES A.

£164.99

ISBN
9780470637524
IMPRINT
JOHN WILEY & SONS LTD
 
 
EDITION
5TH EDITION
PUBLISHER
JOHN WILEY AND SONS LTD
STOCK FOR DELIVERY
NOT IN STOCK - AVAILABLE TO ORDER
FORMAT
HARDBACK
PAGES
512 pages
PUBLICATION DATE
05 NOV 2010

DESCRIPTION

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

CONTENTS

Chapter 1 Introduction to hotel management 1 Chapter 2 Hotel organization and the front office manager 37 Chapter 3 Effective interdepartmental communications 73 Chapter 4 Property management systems 95 Chapter 5 Systemwide reservations 129 Chapter 6 Revenue management 165 Chapter 7 Guest registration 184 Chapter 8 Managing the financials 222 Chapter 9 Guest checkout 237 Chapter 10 Preparation and review of the night audit 261 Chapter 11 Managing hospitality 308 Chapter 12 Training for hospitality 336 Chapter 13 Promoting in-house sales 362 Chapter 14 Security 381 Chapter 15 Executive housekeeping 411