Your Local Shop Details | Enquiry Form | Contact Us: Website, Head Office, Shops

John Smith's Online

John Smith's Online Student Store
C/O University of Southampton
112 Burgess Road
SO17 1TW

Tel: 023 8067 1069
Email: ku/oc/htimsnhoj//sj/sredro
Contacts: Customer Services:

Enquiry Form



General Website Enquiries:

Please use the Enquiry Form above about any order, product or technical query relating to this website.

Please note our Customer Service and Returns team operates between 9:30am and 5:00pm GMT Monday to Friday.

CANCELLATIONS, ADDRESS CHANGES and RETURN REQUESTS can only be actioned via email: Please ensure to have ready your billing address, registered email address and registered contact number for security purposes. 

Telephone: 023 8067 1069 - This number is for website orders and enquiries ONLY. If your query is regarding a shop order or enquiry please contact the relevant shop - see details below.


Contact Our Shops:

University of Bedfordshire. Tel: 01582 457174 Email: ku/oc/htimsnhoj//sdeb
University of Birmingham. Tel: 0121 471 2701 Email: ku/oc/htimsnhoj//rb
Cambridge at ARU (Anglia Ruskin University). Tel: 01223 315203 Email: ku/oc/htimsnhoj//ac
Chelmsford at ARU (Anglia Ruskin University). Tel: 01245 356851 Email: ku/oc/htimsnhoj//hc
University of Chester. Tel: 01244 383689 Email: ku/oc/htimsnhoj//sc
Docklands at UEL (University of East London). Tel: 020 8223 7193 Email: ku/oc/htimsnhoj//de
Stratford at UEL (University of East London). Tel: 020 8223 4602 Email: ku/oc/htimsnhoj//se
University of Glasgow. Tel: 0141 342 5986 Email: ku/oc/htimsnhoj//ug
Avery Hill at Greenwich University. Tel: 020 8331 7584 Email: ku/oc/htimsnhoj//va
Greenwich University. Tel: 020 8465 5740 Email: ku/oc/htimsnhoj//wg
QMUL (Queen Mary University of London). Tel: 020 8981 7942 Email: ku/oc/htimsnhoj//lumq
University of Southampton. Tel: 023 8058 6730 Email: ku/oc/htimsnhoj//os
University of Stirling. Tel: 01786 473891 Email: ku/oc/htimsnhoj//bs
University of Strathclyde. Tel: 0141 552 3377 Email: ku/oc/htimsnhoj//cr
University of Sussex. Tel: 01273 678333 Email: ku/oc/htimsnhoj//xs
UWL (University of West London). Tel: 020 8840 7394 Email: ku/oc/htimsnhoj//lwu

For a list of all our partner institutions, please go to the John Smith's homepage and either from the list or from the map, select the relevant shop to view the contact details.

To find out the availability of a product or to ask about a title that you can't find on the WEBSITE, please contact us using the Enquiry Form.

To find out the availability of a book from one of our SHOPS, please contact the individual shop - contact details are above.

Please remember to quote the ISBN or product code if you have it (this is the 13 digit product code listed on all book product pages), as this will help us to find the correct book for you.


All Other Enquiries (by post):

John Smith Group Ltd.
Ash House
Headlands Business Park
Salisbury Road
BH24 3PB

NB: This is NOT for individual shop or website enquiries - please telephone the local shop as per list on the Website Contact Us page, or the website if for a web enquiry.

Company Registered Office:
Capella Building
60 York Street
G2 8JX

Company Registered Number: SC006905

Vat Number: GB 887 1365 84