Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Chapter 1 Introduction to hotel management 1 Chapter 2 Hotel organization and the front office manager 37 Chapter 3 Effective interdepartmental communications 73 Chapter 4 Property management systems 95 Chapter 5 Systemwide reservations 129 Chapter 6 Revenue management 165 Chapter 7 Guest registration 184 Chapter 8 Managing the financials 222 Chapter 9 Guest checkout 237 Chapter 10 Preparation and review of the night audit 261 Chapter 11 Managing hospitality 308 Chapter 12 Training for hospitality 336 Chapter 13 Promoting in-house sales 362 Chapter 14 Security 381 Chapter 15 Executive housekeeping 411
Accessing your eBook through Kortext
Once purchased, you can view your eBook through the Kortext app, available to download for Windows, Android and iOS devices. Once you have downloaded the app, your eBook will be available on your Kortext digital bookshelf and can even be downloaded to view offline anytime, anywhere, helping you learn without limits.
In addition, you'll have access to Kortext's smart study tools including highlighting, notetaking, copy and paste, and easy reference export.
To download the Kortext app, head to your device's app store or visit https://app.kortext.com to sign up and read through your browser.
NB: eBook is only available for a single-user licence (i.e. not for multiple / networked users).