The JS Group

The John Smith Group is made up of the following companies:

John Smith's Bookshops
John Smith's Student Stores
John Smith's International
Hammicks Legal Information Services

Security and Privacy


John Smith's Bookshops uses industry standard Secure Socket Layer (SSL) encryption to ensure the highest security for credit card and personal details submitted to us over the Internet. Our security certificate is issued by Thawte and we use High Grade Encryption 256bit - US industry standard security software. Information passed between your computer and our website cannot be read in the unlikely event that it is intercepted by someone else.


Personal Information

Email address, name and chosen passwords are saved on a central database when a visitor registers, in order that we may update them on the status of an order placed or contact them for marketing purposes. No other personal information is stored on our website. The visitor is able to update and edit this information at any time by accessing 'View My Account' on the top toolbar. The visitor may also opt-out of being contacted for marketing purposes - please contact the email address below.

No personal credit or debit card information is stored by John Smith's. We use DataCash to process all credit card orders. DataCash are part of the MasterCard group of companies and financial information is held on a PCI-compliant secure database with very restricted access. These security measures prevent unauthorised release of or access to personal information. A secure server is used and all payment information is input directly onto DataCash servers. We ensure that any personal information (such as address, telephone numbers or email given when placing an order) is stored securely on our servers.

All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our finance department or a customer service representative) are granted access to personally identifiable information.

John Smith Group does not sell, rent, share or intentionally make personal information available to any third parties. Information may be used by other companies within the John Smith Group, as detailed at the start of this privacy policy.

We have the right to contact users who have supplied their contact information (when registered) in relation to orders placed and technical website related issues. John Smith's recognises the concern of our customers regarding privacy of information. All information you give to John Smith's is stored securely, and is not accessible to other users.

Rest assured that any information you give to John Smith's will not be distributed to any other company outside of the John Smith Group or its affiliated partners.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will e-mail you to keep you up to date with your orders; however, we will not send you marketing emails unless you have given us your consent.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent.

We will endeavour to keep the information we hold accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.


Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page. John Smith's uses 'session cookies' which are automatically deleted from your computer when you close your browser. You are always free to decline our cookies if your browser permits, although in that case you may not be able to place an order on our website. Our cookies contain numerical identifiers only, no personal information or passwords are saved in the cookie.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names starting with or Information on deleting or controlling cookies is available at The visitor has the right to delete internet cookies placed on their hard drive. Please note that by deleting our cookies or disabling future cookies, it will erase the numerical identifier and our site will not recognise the visitor.

John Smith's relies on the use of cookies to process orders. Whilst you do not need to allow your browser to accept cookies in order to browse much of our website, you must have cookies enabled if you wish to shop or register at John Smith's.

External Links

John Smith Group websites contain links to other websites and we are not responsible for the content or privacy practices of these external internet sites. Users should be aware and read the privacy policies of these external sites. This privacy statement is only applicable to information collected by the John Smith Group Ltd.

Our Right to Change the Privacy Policy

By entering this website you accept all the terms and conditions outlined in this privacy policy. This policy is effective as of August 29, 2013 and we reserve the right to change this policy at any time by notifying visitors of the existence and location of the new/ revised privacy policy.

How to Contact Us

John Smith Group can be contacted:

By post: Marketing Department, John Smith Group, Ash House, Headlands Business Park, Ringwood, Hampshire, BH24 3PB

By telephone: +44 (0)1425 485910 Fax: +44 (0)1425 489857

If you have any questions or comments about privacy, you should email us via our Enquiry Form or via email