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WORCESTER REACH

The University has partnered with John Smith's and has invested in an innovative scheme, which will help you make the very best of your time by improving access to the learning tools you need to support your studies.

If you are eligible for the Reach bursary, you will be allocated funds to spend on the online store: www.worcester-reach.co.uk - These funds are given to you by the University and you do not pay them back, they are yours to keep!

If you have any questions on Reach or the online shop, please email: ku/oc/htimsnhoj//retsecrow

Reach 2018/19 Frequently Asked Questions

Q. Who is Eligible for a Reach account?

A. All University of Worcester students are eligible to have a Reach account and have access to the John Smith's shop.The shop can be used in the same way as any other online retailer and you will enjoy the benefit of specially negotiated prices, including price matching Amazon for books.

Q. Who is Eligible for the Reach Bursary?

A. First year home and EU undergraduate & PGCE students who are full-time, paying full fees (£9,250) to the University of Worcester and joining us in 2018 are eligible to receive £100 to spend on their Reach account in the 2018/19 academic year.

Students in other years (who are who are full-time EU/Home Undergraduate students, enrolled on a level 4 or above course, paying full fees to the University of Worcester of £9000 or above) are eligible to receive £50 to spend on their Reach account in the 2018/19 academic year.

Q. Do I need to create a Reach account myself in order to receive the bursary?

A. No. If you are eligible for an award and a first year student or have not previously had a Reach account, the account will be created automatically for you. Once your account has been created you will receive an email from John Smith's giving you details on how to access the account and your Reach credit. If you already have a reach account from previous years, your credit will be added to this account.

Q. How will I receive the Bursary?

A. The bursary will take the form of credit added to a student Reach account. If you are eligible for an award, you will receive an email from John Smith's, which will provide details on how to spend the bursary.

Q. Can I have the bursary as cash rather than credit on my Reach account?

A. The Reach bursary is only available as credit in the UW online Reach store and cannot be given as cash.

Q. I have not received an email about the Reach bursary, what should I do?

A. If you are eligible for a bursary the email would have been sent to your university email address, not your personal email address. Please ensure you have checked the correct email account and check your spam, junk and deleted items folders.

If you believe you meet the eligibility criteria detailed above but have not received an email please contact ku/ca/crow//hcaer.

Q. I am not eligible for the Reach bursary; can I still use the online shop?

A. All University of Students can use the online shop in the same way as any other online retailer and you will enjoy the benefit of specially negotiated prices, including price matching with Amazon for books.

Visit www.worcester-Reach.co.uk/ to register. You will need to use your university email address.

Q. How do I spend my funds?

A. If you are eligible for a Reach bursary, you will receive an email via your University email account. This will tell you how to access your Reach account and redeem the bursary. Once you have done this you will be able to login to your account at www.worcester-Reach.co.uk and start buying your course books and equipment.

Q. What can I spend my funds on?

A. You can spend your funds online at www.worcester-Reach.co.uk on any product that is available on our website, including textbooks, stationery, electronics and other learning materials.

Q. Is this a loan? Do I have to pay it back?

A. Your Reach award is not a loan and you do not have to pay it back. The funds are provided for you by the University to help you with your studies for as long as you are a student at the university.

If you leave the university your Reach account will be closed and any unspent balance removed from the account.

Q. What happens if I still have money left in my account at the end of the academic year?

A. Providing you are still a current student at the University, any unspent balance on your Reach account will be carried forward for you to spend in the following academic year.

Q. What happens if I leave the university?

A. If you leave the university (e.g. because you have completed your course or because you have withdrawn from your course) your Reach account will be closed and any unspent funds will be removed from the account.

Q. I noticed on the Reach website a link to Kortext - what is this?

A. Kortext is a leading digital textbook platform. It offers you online and offline reading solutions for 24/7 access to e-text books on any device. Kortext has developed a set of tools that permit you to have a personalised learning and can help you study smarter, through the organisation and sharing of research and notes in a completely new way!More details can be found at http://www.kortext.com/support/support-faqs/

Q. I would like to have a Kortext account. Can I set this up independently of the University?

A. If you purchase any eBooks from the Reach store, you will have a Kortext account automatically created for you. Your user id will be your university email address. You will receive an email giving you detail on how to access your account.

Q. What do I do if I have forgotten my Reach login details?

A. In order to login to the site and use your funds, you must always use your University e-mail address. If you have forgotten your password, click the Forgot Password button when trying to log in to your account. You will then receive an email giving you instructions on how to re-set your password.

Q. What do I do if I have a query with my online order?

A. Please contact ku/oc/htimsnhoj//sj/sredro with your query.

Q. Will my personal data be shared with any third party?

A. Your data will only be shared with The University of Worcester, John Smith's & their suppliers (for order delivery details) and Kortext. See the data protection statement for full details.

Q. I have a query about my Reach account that is not answered here, who do I contact?

A. If you have a query about your Reach account, please contact ku/oc/htimsnhoj//retsecrow.
If you have any other queries about Reach, please contact ku/ca/crow//hcaeR