This very practical book guides museums on how to create the highest quality experience possible for their visitors. Creating an environment that supports visitor engagement with collections means examining every stage of the visit, from the initial impetus to go to a particular institution, to front-of-house management, interpretive approach and qualitative analysis afterwards.
This holistic approach will be immensely helpful to museums in meeting the needs and expectations of visitors and building their audience.
This book features:
includes chapter introductions and discussion sections
supporting case studies to show how ideas are put into practice
a lavish selection of tables, figures and plates to support and illustrate the discussion
boxes showing ideas, models and planning suggestions to guide development
an up-to-date bibliography of landmark research.
The Engaging Museum offers a set of principles that can be adapted to any museum in any location and will be a valuable resource for institutions of every shape and size, as well as a vital addition to the reading lists of museum studies students.
Preface, Graham Black; Chapter 102 Introduction, Graham Black; Part 01 Museum audiences: their nature, needs and expectations, Graham Black; Chapter 1 'Traditional' museum audiences: a quantitative and qualitative analysis, Graham Black; Chapter 2 Developing new audiences, Graham Black; Part 02 Operating for quality, Graham Black; Chapter 3 Stimulating the visit, Graham Black; Chapter 4 Visitor services: operating for quality, Graham Black; Part 03 Learning in museums, Graham Black; Chapter 5 Museums and lifelong learning, Graham Black; Chapter 6 Use of museums by schools, Graham Black; Part 04 Planned to engage, Graham Black; Chapter 7 Applying the principles of interpretation to museum display, Graham Black; Chapter 8 Interpretive master planning, Graham Black; Chapter 9 Concept development for museum galleries, Graham Black; Chapter 10 The engaging museum, Graham Black;
