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ORDERS AND CUSTOMER SERVICE OVER CHRISTMAS AND THE NEW YEAR

As we are based in university campuses which are closed over the Christmas and New Year break there will be disruptions to our services.

Please read this section carefully to understand the service we will be offering over the Christmas and New Year period (from 14th December until 3rd January).

Order cut-off dates:

The last order date for Christmas delivery is midnight on 14th December, after this point we will not be able to guarantee delivery of your item before Christmas. Normal service from all suppliers will resume on 3rd January 2019.

NB: If an item has to be ordered (i.e. not marked as 'IN STOCK IN LOCAL STORE' or 'IN STOCK for DELIVERY') a definite date for delivery cannot be given. Because of the speed of sales at this time of the year it is also possible that an item marked as In Stock is actually sold out by the time the order reaches the supplier. If this happens to one of your orders please accept our sincere apologies the inconvenience caused.

As we work with so many suppliers, we cannot give definitive delivery estimates for any of the products on our site over the Christmas period. Although we will try our hardest to deliver any order placed for items which are in stock in time for Christmas, we cannot guarantee this for any orders placed after Friday 14th December.

Because most of our shops, suppliers and couriers are closed from Friday 21st December 2018 until Wednesday 2nd January 2019 (Scotland = Thursday 3rd January 2019), most orders placed during this period will not be despatched until we return from the Christmas and New Year break.

Customer Service

Over the festive period we are closed from 24th to 26th December 2018 inclusive as well as 1st January 2019.

Otherwise our customer service opening hours are 9:00 am until 5.30 pm on:

27th December

28th December

Normal hours resume on Wednesday 2nd January 2019

Enquiries sent using our Enquiry Form will be responded to as soon as possible, but please be aware that response times may be increased due to the high volume of queries. Please do not send repeat emails as this will only slow the process down.

Finally, may we wish all our customers a very merry Christmas and a happy New Year.

Most of our suppliers and courier and postal services do not operate a service during the festive holidays so orders which you place during this time will not be processed until 2nd January 2019 (3rd January in Scotland).

Different suppliers have different cut-off dates and also use differing couriers some of which may finish earlier for the Christmas break than others. An example is Royal Mail who have announced a last posting date for their 2 day tracked service of Tuesday 18th December.

14th December: Jacksons - Art supplier (Products prefixed JACK-), Kondor - Tech supplier (Products prefixed KOND-), Medisave - Medical supplier (Products prefixed MED-), Paroh - Outdoor equipment (Products prefixed PAROH-)

17th December: Stop My Craving - Healthy snacks supplier (Products prefixed STOP-)

18th December: Getech, CompuB, Academia, Exertis, Peak, Goldings, Avinity - Tech suppliers (Products prefixed GTECH-, COMPU-, ACAD-, EXER-, AVP-, GOLD-, or PEAK- ), Banbury Postiche - Beauty supplier (Products prefixed BANB-)

19th December: Raleigh - Bikes supplier (Products prefixed RAL-), Commercial Group, Office Depot - Stationery suppliers (Products prefixed COMM- and ODEP-) Reydon - Sports supplier (Products prefixed REY-), Harris Active - Sports supplements (Products prefixed HARR-), Keyphoto - Photographic supplier (Products prefixed - KEY-)

We will endeavour to deliver these orders in time for Christmas but cannot guarantee this. All orders placed after this date are likely to be dispatched in the New Year.

Details of other specific cut-off dates for Christmas ordering is detailed in the text to the left of this.