Ideal for both self-study and classroom use Features a variety of exercise types and covers a wide range of topics to ensure full understanding and language development The Phrase Bank consists of phrases organised functionally, which students can use to construct more effective emails in class and at work Students deal with both formal and informal emails and learn to switch appropriately between the two mediums Part of the Macmillan Business Skills Series - other titles include Networking in English, Telephone English and Presentations in English