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Operations Management
£44.99

OPERATIONS MANAGEMENT

PAPERBACK BY SLACK, PROF. NIGEL; CHAMBERS, STUART; JOHNSTON, ROBERT

£44.99

ISBN
9780273679066
IMPRINT
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EDITION
4TH EDITION
PUBLISHER
PEARSON EDUCATION LIMITED
STOCK FOR DELIVERY
New product available - 9780273708476
FORMAT
PAPERBACK
PAGES
816 pages
PUBLICATION DATE
12 DEC 2003

DESCRIPTION

Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world - changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. New edition features: Greater emphasis on the important topics in current operations practice, such as Supply Chain Management, Internet-based technology, Process design, and Enterprise Resources Planning (ERP) A Glossary that provides brief explanations of the key terms used in the book An updated set of

CONTENTS

Preface PART I: INTRODUCTION 1. Operations management 2. The strategic role and objectives of operations 3. Operations strategy PART II: DESIGN 4. Process design 5. The design of products and services 6. Supply network design 7. Layout and flow 8. Process technology 9. Job design and work organization PART III: PLANNING AND CONTROL 10. The nature of planning and control 11. Capacity planning and control 12. Inventory planning and control 13. Supply chain planning and control 14. Enterprise resource planning (ERP) 15. Lean operations and Just-in-time (JIT) 16. Project planning and control 17. Quality planning and control PART IV: IMPROVEMENT 18. Operations improvement 19. Failure prevention and recovery 20. Total quality management PART V: THE OPERATIONS CHALLENGE 21. The operations challenge Case exercise: Oxfam Glossary Index