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POSTAGE POLICY

UK Delivery:

Because we ship from so many fulfilment centres and because of the differing values of the products we ship we now only offer one UK delivery service. We will always choose the most efficient way of delivering your order.

UK Delivery charges: £3.50 standard charge per order plus 5% of the order value with an upper limit of £15.00

NB: These prices include the cost of despatching each item in an order separately, for example, if one book is available and another is out of stock or on order. The price will also include signed delivery and insurance for higher value items sent by courier.

Apple Computer orders: These orders often take quite a while to deliver (as specified on the product page) as Apple now make a lot of this product to order and in the Far East. Delivery: There is an additional insurance charge to take account of the high value of these products.

Office Depot stationery orders: These orders will be despatched direct from our partners Office Depot and are subject to a shipping surcharge of £4.50 which is charged once per order NOT per line. These orders will normally be delivered by a NEXT working day delivery method.

Sports and Fitness orders: These orders will be despatched direct from our partners Reydon Sports and are subject to a shipping surcharge of £5.50 which is charged once per order NOT per line. These orders will normally be delivered by a NEXT working day delivery method.

Art Supplies orders: These orders will be despatched direct from our partners Jackson's Art Supplies and are subject to a shipping surcharge of £4.50 which is charged once per order NOT per line. These orders will normally be delivered by a NEXT working day delivery method dependent on value and size.

Bike orders: These orders will be despatched direct from our partners Raleigh, Quella  or Mango and are subject to a shipping surcharge which is charged once per order NOT per line. These orders will normally be delivered by a NEXT working day delivery method.

Photography orders: These orders will be despatched direct from our partners Keyphoto and are subject to a shipping surcharge of £10.00 which is charged once per order NOT per line. These orders will normally be delivered as soon as the items are in stock by a NEXT working day delivery method. This supplier can take up to 10 days to source and deliver the item.

Laptops, Tablets and Digital orders: These orders will be despatched direct from our partners Avinity, Exertis, Peak, Getech or Kondor and are subject to a shipping surcharge which is charged once per order NOT per line. These orders will normally be delivered as soon as the items are in stock by a NEXT working day secure delivery method. These suppliers can take up to 10 days to source and deliver the item dependent on stock availability.

Magazine Subscriptions: Subscriptions prices include the cost of postage to the customer's address for the period of the subscription

NB: All items sent by Courier delivery require a signature you will need to ensure someone is at home to sign for the items. You will normally be informed when an item is despatched so can expect next day delivery after this confirmation if despatched by Courier. To be helpful some couriers will attempt to deliver to a neighbour if you are out when delivery is attempted. This is to speed up delivery and prevent the need for multiple delivery attempts or items returned as 'Undelivered'


Delivery Times:

The delivery times below are from the time of despatch NOT the time of ordering

UK - Please allow 1-3 working days for delivery of your order for First Class and Courier delivery

UK - Please allow 3-5 working days for delivery of your order for Second Class delivery

NB: These are only guidelines and although goods are despatched in good faith once they leave our premises we have to rely on delivery services to get the item to you. Royal Mail does not consider a parcel as missing until 14 days have elapsed.

Not every product shown is in stock and some may even be Out of Print and no longer available. Please check individual item availability before ordering.

Important: Please note that any orders sent out that are returned to us as undelivered for whatever reason (e.g. requiring a signature, recipient not at home or address incorrect) will be returned to stock and refunded. The original postage cost will not be refunded in these cases.)

Please note that any items damaged in transit must be signed-for as such on the courier sheet (if sent via a trackable method) AND notified to us within 48 hours of receiving the goods. Outside of that time we may be unable to help due to restrictions on claims placed on us by the courier.

Please note that there will be some disruption to our usual service over Christmas and Easter Holidays. Many publishers are closed and staff take their annual holidays. Please be patient with us at this time. Orders placed will be processed as normal during this time.

If you have an order query during Christmas or Easter please contact us via our Enquiry Form - and we will reply to your message as soon as possible after the holidays.