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ABOUT THIS BOOK
Business Information Management: Improving Performance Using Information Systems
£64.99

BUSINESS INFORMATION MANAGEMENT: IMPROVING PERFORMANCE USING INFORMATION SYSTEMS

PAPERBACK BY CHAFFEY, DAVE; WHITE, GARETH

£64.99

ISBN
9780273711797
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EDITION
2ND REVISED EDITION
PUBLISHER
PEARSON EDUCATION LIMITED
IMPRINT
FINANCIAL TIMES PRENTICE HALL
FORMAT
PAPERBACK
PAGES
688 pages
PUBLICATION DATE
02 DEC 2010

DESCRIPTION

Information. Technology. Both resources are increasingly important as organisations seek to improve their performance. Applying information and technology can offer new ways to do business, increase the efficiency of business processes, reduce costs, and provide the performance measures used to control improvement. *Can business information management improve organisational performance? *What are the key issues faced by managers today in terms of managing business information? *How can 'big picture' strategy be developed, implemented and managed? This textbook takes a problem-solving approach, highlighting the issues faced by managers in identifying, capturing and systematising information in order to improve organisational performance. Now in its second edition, Business Information Management helps students to understand how to improve organisational performance by exploring these issues, and examines solutions to reduce problems. Unique in its multi-stakeholder perspective, this book addresses challenges faced by not only the end-user but also the general manager, IT manager and company director.

CONTENTS

Brief contents Preface Guided tour of the book Guided tour to student resources on the web Acknowledgements PART 1 INTRODUCTION 1 Introduction to information management 2 Software for information management 3 Technology for information management PART 2 STRATEGY 4 Information management strategy 5 Knowledge management strategy 6 Information systems strategy PART 3 IMPLEMENTATION 7 Managing systems development 8 Managing change 9 Building an information architecture PART 4 MANAGEMENT 10 Managing information quality 11 Managing information services quality 12 Managing ethical and legal issues Glossary Index