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Hotel Housekeeping: Operations and Management 3e (includes DVD)
P198.99

HOTEL HOUSEKEEPING: OPERATIONS AND MANAGEMENT 3E (INCLUDES DVD)

PAPERBACK BY RAGHUBALAN, MR. G.; RAGHUBALAN, MS SMRITEE

P198.99

ISBN
9780199451746
STOCK FOR COLLECTION
BOTHO - GABORONE
STOCK FOR DELIVERY
IN STOCK
EDITION
3RD REVISED EDITION
PUBLISHER
OUP INDIA
IMPRINT
OUP INDIA
FORMAT
PAPERBACK
PAGES
772 pages
PUBLICATION DATE
12 NOV 2015

DESCRIPTION

The third edition of Hotel Housekeeping continues to provide a comprehensive and lucid coverage of the subject. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration. Beginning with an overview of the hospitality industry and the housekeeping department, the book discusses in detail management of housekeeping personnel, contracts and outsourcing, planning and daily routines, cleaning, supervision, control desk activities, budgeting, textiles, linen and laundry operations, and uniforms. It goes on to discuss important issues in housekeeping, such as safety and security, pest control and waste disposal, interior decoration, and facility planning and facilities management. Finally, it discusses facilities planning and facilities management, interior designing, guest room renovation, horticulture, and preparations for a new property

CONTENTS

Preface ; 1. The Hotel Industry-An Overview ; 2. The Housekeeping Department ; 3. Managing Housekeeping Personnel ; 4. Contracts and Outsourcing ; 5. Planning Housekeeping Operations ; 6. Daily Routines and Systems ; 7. Housekeeping Inventories ; 8. Composition, Care, and Cleaning of Different Surfaces ; 9. Hotel Guestrooms ; 10. Standard Contents of a Guestroom ; 11. Cleaning Guestrooms ; 12. Cleaning Public Areas ; 13. Supervision in Housekeeping ; 14. Housekeeping Control Desk ; 15. Budgeting for Housekeeping Expenses ; 16. Textiles ; 17. Linen and Laundry Operations ; 18. Uniforms ; 19. Sewing Room ; 20. Safety and Security ; 21. Ergonomics in Housekeeping ; 22. Pest Control and Waste Disposal ; 23. Internal Environment ; 24. Interior Designing ; 25. Interior Decoration ; 26. Facilities Planning and Facilities Management (new chapter) ; 27. Hotel Renovation ; 28. Flower Arrangement ; 29. Horticulture ; 30. Ecotels ; 31. New Property Operations ; 32. Changing Trends in Housekeeping