HANDBOOK OF GLOBAL OUTSOURCING AND OFFSHORING, THE: THE DEFINITIVE GUIDE TO STRATEGY AND OPERATIONS: 2015
3RD REVISED EDITION
23 JAN 2015
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
Introduction PART I: MAKING A SOURCING DECISION 1. Overview of the Global Sourcing Marketplace 2. Sourcing Models: What and When to Outsource or Offshore 3. Country Attractiveness for Outsourcing and Captive Centres 4. The Attractiveness of Western Countries for Outsourcing Services PART II: BUILDING SOURCING COMPETENCIES 5. Supplier Core Capabilities and Strategies for Sustainability and Growth 6. Leveraging Knowledge and Expertise 7. The Client Perspective: Vendor Selection Strategy, Retained Management Capabilities PART III: MANAGING SOURCING RELATIONSHIPS 8. Legal Issues in Outsourcing and Offshoring 9. The IT Outsourcing Life Cycle and the Transition Phase 10. Governance of Outsourcing Projects 11. Managing Globally Distributed Teams 12. High Performance BPO 13. Shared Service Centres 14 . Cloud Computing 15. Innovation Through Sourcing Teaching Case Norwich Union and IBM